Refund policy
Returns & Cancellations at Brickminded
We want you to be completely satisfied with your Order. If something isn't quite right, you can return your items – straightforward and hassle-free.
30-Day Return Policy
We have extended our return period for you: You can cancel your Order within 30 days of receiving the goods without giving any reason.
To start a return, you have two options:
- Via your customer account: Simply log in to your customer account at the top right of the shop. There, you can select the relevant Order and request a return directly.
- By e-mail: Alternatively, you can send us an informal message to hallo@brickminded.com.
In both cases, you will receive all further information on the process afterwards.
Requirements for a Return
To ensure a return can be fully refunded without deductions, we ask that you:
- Keep the items in their original condition
- Return the packaging unopened and undamaged whenever possible
- Include a proof of purchase (e.g., order confirmation or invoice)
But don't worry:
You are of course allowed to inspect the goods – just as you would in a store. This means, for example: opening the box carefully, looking at or counting the contents, and browsing through the building instructions.
Important: If a set has already been built or heavily used (e.g., mixed pieces, missing accessories, damaged packaging), we reserve the right to deduct a depreciation amount from the refund. However, a return is always possible in principle.
How the Return Works
- Register your return via the customer account or write to us at hallo@brickminded.com.
- Send the items to the following address:
Brickminded e.U.
Eduard-Bodem-Gasse 8
6020 Innsbruck
Austria
Important: Unfortunately, we cannot assign and accept returns without prior notification.
Damaged or Incorrect Items
Please check your Order immediately upon receipt. Should an item be damaged, defective, or incorrectly delivered, please contact us immediately – we will quickly find a solution together!
Refunds
As soon as we have received and checked your return, we will inform you about the status of your refund. If the return is approved, the refund will be processed within 10 working days to the payment method originally used.
Depending on the payment provider, it may take a few more days for the amount to be visible in your account. If you have not received a refund after more than 15 working days, please get in touch with us again.
Any questions?
Are you unsure if your set is eligible for return or do you have a specific question? Just write to us at hallo@brickminded.com – our team is happy to help you!
